Alleged H&M employee tweets photos claiming to show lice on clothes, says store stays open

A Twitter post from an alleged employee of a popular national retailer caught the eye.

The tweet was posted Wednesday afternoon by a woman who said she was an employee of the H&M store in New York City’s World Trade Center — an area with 12 subway lines, the World Trade Center PATH station and dozens of retailers serving millions. weekly.

Talk to the alleged employee, a sales consultant who asked to be named Netroya B. NEWSWEEK About posting a photo and caption describing how a customer discovered alleged lice on a hoodie rack.

In the post’s photos, I depicted some kind of insect on several pieces of clothing.

“They are not closing the store and not notifying staff of the problem,” she wrote on Twitter. The department just closed.

On Thursday, a spokesperson for H&M . said: NEWSWEEK That the company is dealing with the situation: “We take the safety of customers and employees very seriously. Out of great caution, we have closed the relevant store in order to investigate fully.”

Nitroya was actually the employee who was first told of the alleged insect encounter.

“One customer pointed to the headgear and I informed my manager, who then reported to the store manager,” she said. “As a quick fix, they shut down the department to wait for more instructions from someone higher up. We thought they would ask us to close but that wasn’t the direction given.

“Pest control is supposed to be sent to the store. The store hasn’t closed and I still don’t think it is. I left because I didn’t want to work with that.”

It’s the first time Nitroya has seen something like this in her shop, where she’s been working for five and a half years.

H&M
An alleged employee of H&M in New York City took to Twitter to express herself after an incident related to the store. Pictured is a H&M storefront in Düsseldorf, Germany.
Jeremy Mueller/Getty Images

As of this writing on Wednesday, the Twitter post has generated 452 likes, 541 retweets, and 361 quote tweets.

Responses to the tweet were as expected, with one Twitter user calling it “gross.” Another said the bugs looked too big to be lice, adding that everything on the clothes was disgusting regardless.

“Screaming all the way from Washington here,” one user said when he saw the photo.

Some users have told Nettroya to be careful or she might lose her job to speak out on social media. She replied that she had already planned to quit on Friday and had nothing to lose.

In short, she said, “I am overworked and wages are very low.” NEWSWEEK. “We have very few employees and our district managers don’t care.

“I love what I’m doing, but I can tell the company is more money hungry now and they’re miserable.”

Update 12/30/21, 9:10AM ET: With comment from H&M.

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